IT MindFinders is conducting a search for a Network Systems Support Specialist on behalf of our client based in Surrey, BC. Reporting directly to the CFO, the Network Systems Support Specialist will be responsible to:
o Provide first and second tier support to users in all Canadian locations both through problem responsiveness and knowledge needs requirements.
o Maintain a high level of security regarding, both hardware, software and information systems processes.
o Implement, maintain and support all server and infrastructure systems in the Canadian data center.
o Manage and operate all infrastructure systems in the various Canadian locations.
o Assess and identify IT solutions for current business processes.
o Support the operations of central systems for the Canadian locations
o Develop and maintain a documentation management system for information systems & processes.
o Develop training requirements that address particular user needs to improve their performance efficiency and competence.
o Assist users with desktop technology both, hardware and software, support and trouble-shooting.
o Maintain inventory of hardware and software employed in the business.
Requirements:
· Formal educational background of a University degree in Computer Science (or similar formal educational background) along with additional computer specific educational certification including that of MCSE.
· Experience WAN/LAN administration with a good understanding of technical computer systems and networks, including that of:
o VPN, and IP LAN management
o Altiris IT management system (an asset)
o Windows Active 2003 directory and Group Policy
o Citrix Presentation Server 4/WTS 2003 (including implementation, web access and application packaging)
o Lotus Notes Domino Server Administration
o Backup and restore procedures using HP Openview Data Protector
o Symantec Antivirus 10
o VMware ESX
o HP Server hardware installation and configuration
o Switch management (VLAN’s, troubleshooting, monitoring)
o Desktop Imaging
o Desktop Applications including Lotus Notes and Microsoft Office 2003
In addition, the Network Systems Support Specialist will have:
· Outstanding capability of working with a variety of people personalities.
· Demonstrated technical writing ability with specific experience in systems and procedures documentation including change management and disaster recovery.
· Excellent troubleshooting skills.
· Superior reporting and data analysis skills.
· Demonstrated determination in the evaluation and mitigation of the information technology “total cost of ownership”.
· Previous information systems project management experience.
· Some experience working in a multinational information systems environment.
· Some previous experience working with and supporting users in an ERP application (MOVEX would be ideal).
· Some scripting or programming experience would be desirable.
Interested candidates please send a resume in MS Word format to:
wendy@itmindfinders.com |