IT MindFinders is currently conducting a search for a Microsoft Engineer for our client based in Vancouver, BC.

The MS Engineer is the 3rd level technical support in the Operations division and is required to address escalated customer (internal and external) as well as involvement in customer design, engineering, and installations for servers, networking, Internet and security services to support our customers.

The MSE is also required to work on a rotational on-call basis to ensure ongoing 24x7 customer support. This role will be an immediate point of escalation for the technicians in the data centre for further trouble shooting requirements, as well as mentoring the data centre for Microsoft issues. Strong experience in data centres and current certifications are essential to be successful in the Operations team.

Responsibilities:

· Provide 3rd level support to resolve problems on internal and customer systems, including on-call support
· Act as the primary customer contact for all production customer systems
· Installation, mounting, and network connection of customer & internal hardware
· Work on system O/S and application installation & configuration
· Design of networking systems, security, connectivity, support specific applications and O/S as per certifications
· Maintain O/S and middleware application patch/security levels in keeping with product releases and fixes
· Trouble shoot, resolve customer issues, knowledge of level of contractual services, proactively involve other internal members to resolve customer issues
· Develop and maintain documentation including Operations Manual, procedures, and online customer information
· Provide back up support for Network Technicians and national Operations team

Required Skills:

· Strong networking and internet technology knowledge
· Certifications in Microsoft: such as MCSE, MCDBA (2000/2003)
· Networking and server technologies, CCNA is an asset
· Strong knowledge and experience with SQL an asset
· Excellent communication skills
· Ability to learn and apply new skills rapidly
· Strong analytical and troubleshooting skills
· Knowledge and experience with Citrix an asset
· Bilingual English/French Communication skills an asset
· Confidence in your own abilities and a willingness to make decisions and escalate when necessary.
· Must have an interest in emerging technologies

Required Education:

· IT Diploma from recognized technical institution or equivalent work experience.

Assets:

MSAM
MCSE 2000 or 2003
CSG
CCNA
SQL 2000
Exchange 2000 / 2003