IT MindFinders is conducting a search for our Delta based client for a Senior Technical Analyst. This role is available due to recent promotions that have taken place within the Data Operations team.

Reporting directly to the Data Centre Manager, these individuals will be responsible for making recommendations, designing and implementing their solutions.  They will participate as members of a nine person Data Centre Operations team and take escalated calls from the Service Dept.

Our client is a Microsoft shop and large user of both VMWare and Citrix.

Responsibilities

• Maintain currency on latest trends and technical developments as relevant to the company and provide recommendations / technical expertise as required.

• Building and installing enterprise computing and network systems using defined system development/project methodology and project management techniques to effectively execute all areas of responsibility.

• Responsible for the setup and maintenance of client systems (workstations, thin-clients, telecom equipment, printers) and related software to department standards.

• Responsible for developing related support documentation, system processes and procedures that relate to all systems implemented in the credit union environment. 

• Provide tier and escalation support to all levels within the Technical Services group.

• Ensure all WAN/LAN and enterprise computing products and services are functioning correctly consisting of all credit union network, servers, telecommunications and related systems.

• Maintain the technical interface to promote external customer use of credit union technology including business applications and data management tools such as databases, intranet, internet, client/server, firewalls/security, and telecommunication technologies

• Participate in system testing, performance tracking and security reviews; Intranet, CRM, Windows, AD, Citrix, VMWare specialized support and troubleshooting; translate user and technology requirements into technical requirements.

• Contribute to the attainment of divisional quality, financial performance and sales/service delivery targets and service levels.

• Mentor other Technical analysts and support staff.

• Participate in regular department meetings to discuss current activities and consult on problems and issues; ensure the smooth flow of communication between all team members while contributing to overall team effectiveness.

• Onsite problem resolution and / or support new initiatives may be required. 

• Required to occasionally work non-standard or additional hours in the support of enterprise computing systems in the areas of problem resolution and/or proactive systems maintenance. 

• Required to participate in the sharing of after-hours support and required to carry an on-call cell during these times.

 Education & Experience

• University or college degree in an information technology curriculum

• Minimum 7+ years experience in a client/server environment is required with exposure to operating systems, network and communication services/standards OR an equivalent combination of education and experience. 

• Certification or equivalent knowledge in the following areas will be deemed definite assets:

• Microsoft Exchange

• Microsoft SQL Server

• Microsoft Active Directory

• Citrix Certifications

• VMWare 

Nice to have skills

• Cisco Certifications (i.e. CCNA, CCNP, CCSP, CCIE)

• SAN, storage and backup solutions experience

• DBA experience

• Some exposure to Linux/Unix

• Nortel / Cisco Phone Systems

• Firewalls (Cisco Pix / Checkpoint)

Interested candidates please respond with your resume in MS WORD format, including a skills matrix and salary expectations directly to:
janis@itmindfinders.com