IT MindFinders is conducting a search for a Senior Technical Analyst in Calgary.

Reporting directly to the Infrastructure Manager, this position focuses on both hardware and software aspects of network and VoIP operations across a single platform LAN/WAN configuration in a LAN environment.

Our client is a Microsoft shop and large user of both VMWare and Citrix. Microsoft technical skills are also a requirement.

KEY RESPONSIBILITIES:

• Primarily responsible for VoIP Support and Maintenance Participate as an active member of the Infrastructure and Operations team in the installation of enterprise computing and network systems using defined system development/project methodology and project management techniques to effectively execute all areas of responsibility.
• Responsible for the setup and maintenance of client systems (workstations, thin-clients, telecom equipment, printers) and related software to department standards.
• Responsible for developing related support documentation, system processes and procedures that relate to all systems implemented in the credit union environment. 
• Provide tier and escalation support to all levels within the Infrastructure and Operations group.
• Ensure all WAN/LAN and enterprise computing products and services are functioning correctly consisting of all credit union network, servers, telecommunications and related systems.
• Maintain the technical interface between the credit union and businesses within the community to promote external customer use of credit union technology including business applications and data management tools such as databases, intranet, internet, client/server, firewalls/security, and telecommunication technologies
• Participate in system testing, performance tracking and security reviews; Intranet, CRM, Windows, AD, Citrix, VMWare specialized support and troubleshooting; translate user and technology requirements into technical requirements.
• Contribute to the attainment of divisional quality, financial performance and sales/service delivery targets and service levels.
• Mentor other Technical analysts and support staff.
• Participate in regular department meetings to discuss current activities and consult on problems and issues; ensure the smooth flow of communication between all team members while contributing to overall team effectiveness.
• Maintain currency on latest trends and technical developments and provide recommendations/technical expertise as required.

QUALIFICATIONS:

• University or college degree in an information technology curriculum
• Minimum 7+ years experience in a client/server environment is required with exposure to operating systems, network and communication services/standards OR an equivalent combination of education and experience. 
• Certification or equivalent knowledge in the following areas will be deemed definite assets
  • Cisco Certifications (i.e. CCNA, CCNP, CCSP, CCIE)
  • Firewalls (Cisco Pix / Checkpoint)
  • Linux/Unix
  • VMWare
  • Nortel / Cisco Phone Systems
  • Citrix Certifications
  • Microsoft Exchange; Microsoft SQL Server; Microsoft Active Directory

Qualified candidates please respond directly with your MS Word format resume that addresses the above requirements to:

Janis@itmindfinders.com